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Beechcroft Cats Hotel Terms & Conditions

  1. All cats boarding need to be vaccinated against Feline Enteritis and Cat Flu. We need to view an up to date vaccination certificate on each visit.
  2. Only cats from the same household can share accommodation.
  3. On the rare occurrence of a cat becoming ill during its stay, we will contact your vet to seek advice (if available), if you vet is not available we will contact our vet to seek advice. Any costs incurred remain the responsibility of the cat’s owner.
  4. Sorry, but we cannot accept un-neutered males.
  5. A non-refundable deposit of £20.00 per cat per booking is payable at the time of booking.
  6. The balance of your boarding fees is payable in full upon arrival.
  7. If you cancel your booking the deposit is forfeited.
  8. If you cancel your booking within 7 days of arrival the full balance is payable.
  9. Boarding fees are charged per day or part thereof. The Chalet will be available for your cats from opening time on the day of arrival to closing time on the day of departure.
  10. A minimum fee of 5 days boarding is charged for Christmas, New Year and Easter.
  11. All Christmas and New Year bookings are payable by 1st December. There is a one-off £10.00 surcharge per booking on all Christmas and New Year bookings. Cancellations made within 14 days of arrival will incur 100% cancellation charge; between 14 to 28 days of arrival will incur 50% cancellation charge.
  12. You can only deliver your cats or collect them during our opening times;
    • Mon-Sat 9.30am – 12.30pm and 4.00pm – 6.00pm.
    • Sunday 10.00am – 12.30pm only.
  13. The cattery is closed on all bank holidays unless otherwise stated.
  14. Terms and Conditions can be revised or updated at anytime and without notice.
  15. Privacy Policy; any data that we may hold, will remain confidential and will not be sold, lent or hired to any 3rd parties.

Contact Details

Tel. 029 2088 8042     Mobile 07799 643245

Beechcroft Cats Hotel - Waunwaelod Way - Caerphilly Mountain - CAERPHILLY - CF83 1BD